Switching to YTD

• What happens when I sign up to switch to YTD Telecom?
• Will there be any interruption or change to my service?
• When will I receive my first bill?
• Who should I contact concerning any service issues?

Faults

• Who should I contact if there is a fault on my line?
• Who will repair the fault?
• How long will it take to repair a fault?
• Does YTD offer any additional maintenance packages?

Invoices

• How often does YTD send invoices?
• Why is my first invoice for more than 1 month?
• Are invoices itemised?

Payments

• How can I pay my invoice?
• If I make a payment how soon before my payment reaches YTD Telecom?

Other services

• What other services does YTD offer?
• Does YTD install new lines?
• Can I take my existing phone number with me when I move premises?

Call costs

• How are calls billed?

Moving Premises

• What do I do if I am moving premises?
• Can I take my existing phone number with me when I move premises?
• What are my options if I can’t retain my number?
• What is the cost?

Line Transfer

• Can YTD transfer my line?
• What if I have digital or ISDN lines?
• What if I have a switchboard or a PBX System or a Versatility System?
• Can YTD transfer my line as I am a residential customer?
• What happens if I am already in contract with another telecom provider?
• How can I be sure that I will have the cheapest UK’s tariff?

Broadband

• Can I get only broadband?
• How to switch to YTD Broadband from my current provider?
• Does YTD provide Modem?
• Does YTD provide email accounts?
• How long does it take to set up broadband to my account?
• What are my email server settings?
• If I have any problem could I call YTD Help line?
• What computer equipment do I need?
• Will ADSL affect my normal telephone connection?
• Will all BT Select Services be supported?
• What is the fair usage policy?
• Why Dial-up is being replaced with Broadband?
• What is the length of contract for broadband?
• What is broadband and why is it so popular?
• How can broadband help your business?
• Free broadband - is it really free?
• What does it mean to have 'unlimited broadband'?
• Why does YTD offer unlimited broadband?