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Overview
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Quality of Service
Questions and Answers
Switching to YTD
Faults
Invoices
Payments
Other Services
Moving Premises
Line Transfer
Broadband
Call Costs
Switching to YTD
What happens when I sign up to switch to YTD Telecom?
Will there be any interruption or change to my service?
When will I receive my first bill?
Who should I contact concerning any service issues?
Faults
Who should I contact if there is a fault on my line?
Who will repair the fault?
How long will it take to repair a fault?
Does YTD offer any additional maintenance packages?
Invoices
How often does YTD send invoices?
Why is my first invoice for more than 1 month?
Are invoices itemised?
Payments
How can I pay my invoice?
If I make a payment how soon before my payment reaches YTD Telecom?
Other services
What other services does YTD offer?
Does YTD install new lines?
Can I take my existing phone number with me when I move premises?
Call costs
How are calls billed?
Moving Premises
What do I do if I am moving premises?
Can I take my existing phone number with me when I move premises?
What are my options if I can’t retain my number?
What is the cost?
Line Transfer
Can YTD transfer my line?
What if I have digital or ISDN lines?
What if I have a switchboard or a PBX System or a Versatility System?
Can YTD transfer my line as I am a residential customer?
What happens if I am already in contract with another telecom provider?
How can I be sure that I will have the cheapest UK’s tariff?
Broadband
Can I get only broadband?
How to switch to YTD Broadband from my current provider?
Does YTD provide Modem?
Does YTD provide email accounts?
How long does it take to set up broadband to my account?
What are my email server settings?
If I have any problem could I call YTD Help line?
What computer equipment do I need?
Will ADSL affect my normal telephone connection?
Will all BT Select Services be supported?
What is the fair usage policy?
Why Dial-up is being replaced with Broadband?
What is the length of contract for broadband?
What is broadband and why is it so popular?
How can broadband help your business?
Free broadband - is it really free?
What does it mean to have 'unlimited broadband'?
Why does YTD offer unlimited broadband?