Frequently Asked Questions
What is your refund policy for Shopping Cart?
Can I modify my copy of Shopping Cart?
Is Shopping Cart installed on my web server?
Do I get a discount if I buy more than one copy?
Is there a time-limited or other type of trial I can download?
Why should I choose Ecommerce Plus over one of your competitors?
Can I use Ecommerce Plus with an existing web site?
I am a web designer, digital agency or ISP. Do you have a partner program?
I have a payment gateway and I don't know if it is supported in Ecommerce Plus.
Do you provide any customization for Shopping Cart?
How often are product updates released?
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What is your refund policy for Shopping Cart?
All purchases come with an unconditional 60 day money back refund guarantee. If at any time within 60 days of your purchase you don't think Ecommerce + Shopping Cart is for you, we'll provide you with a prompt and courteous refund, usually within just hours of receiving your refund request. Simply contact us after purchase to request a refund. -
Can I modify my copy of Shopping Cart?
Sure. Ecommerce + Shopping Cart comes with complete PHP source code, so you are free to modify the code to suit your requirements. You are able to modify both the functionality of the applications and the look and feel of them to better suit your needs. Please keep in mind that all copyright notices must remain intact (in the source code) and that modified versions can not be resold or distributed without our prior consent. We also cannot support modified code. -
Is Shopping Cart installed on my web server?
Yes, Ecommerce + Shopping Cart can be installed directly on your web server or ours, which means no monthly fees and no transaction, email fees etc. We have easy to follow step by step installation process. See the pricing page for complete details.
Ecommerce + Shopping Cart can be installed on virtually any web hosting account and do not require a dedicated server. -
Do I get a discount if I buy more than one copy?
If you have multiple clients and will be selling several copies of Ecommerce + Shopping Cart over time, we recommend you take a look at our partner program. Partners receive generous discounts on products, as well as useful sales & marketing material to help them sell Ecommerce + Shopping Cart. Please note that the partner program has strict entry requirements and you cannot signup simply to receive a discount on a single purchase.
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Is there a time-limited or other type of trial I can download?
Due to the nature of the product, we cannot offer trial versions. We do however have an online demo, and we offer a 60 day, 100% Money back gaurantee, so if you do have any problems or concerns, we can always refund your purchase. -
Why should I choose Ecommerce Plus over one of your competitors?
We've put together a complete page that compares and contrasts Ecommerce + Shopping Cart with:
- Open source alternatives
- Commercial alternatives
- Building an online store in-house
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Can I use Ecommerce Plus with an existing web site?
Yes. Ecommerce + Shopping Cart can be used on its own or as part of an existing web site - you would simply customize the header and footer HTML in your store so that it looks like your existing web site. All store designs include simple HTML and CSS and are extremely easy even for those with basic knowledge of HTML to customize. -
I am a web designer, digital agency or ISP. Do you have a partner program?
Yes, the Ecommerce + partner program provides:
- Generous discounts on Ecommerce + products
- Promotion to over 20,000 customers worldwide
- Dedicated program managers who are always available
- Quality support, training and sales assistance
- Marketing material and assistance to maximise your sales potential
- Leads for prospective customers in your city/country
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I have a payment gateway and I don't know if it is supported in Ecommerce Plus.
All currently supported payment gateways are listed here:
Features
And new payment gateways are being added every release.
If it is not on this list, we can help to build the payment provider for you:
Get A Quote -
Do you provide any customization for Shopping Cart?
Yes. We provide two main customization services:
- A complete design built from scratch by our team of web designers
- Your existing design integrated into your Ecommerce + Shopping Cart store
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Do I need to change anything when upgrading between my Starter/Professional edition to Professional/Enterprise edition?
No. The only thing that you will need to change is your license key that you will receive when upgrading. This can be changed through your store admin via the Store Settings page in your store's control panel (click on Settings on the top right and then on Store Settings).
Once this has been changed your store will automatically be switched over to the Professional/Enterprise edition. All other store information, like products, customers and orders will still be available and will not need any modifications. You don't even have to temporarily disable your site while changing your store's license key! -
How often are product updates released?
Product updates (which include bug fixes) are generally released every 4-8 weeks. Product upgrades (which include new features) are generally released every 2-6 months. When you purchase an Ecommerce + product, you are entitled to free product updates (bug fixes) for a certain period, depending on the product purchased. After this you can optionally pay to extend your maintenance period. Please see each product's pricing page for more information.
You can download product updates from the client area.